Refund Policy - Gyankotha

Refund Policy

Last modified: July 16, 2025

We believe that our customers’ trust is one of our greatest achievements. Though most customers prefer Cash on Delivery, Gyankotha also accepts advance payments via bKash, Nagad, Rocket, card, and more. Due to some limitations, certain products may require advance payment.

Despite having a huge inventory of books, not all titles are guaranteed to be in stock. We strive to deliver your order as quickly as possible. However, occasionally some products may not be available even from suppliers. In those cases, if advance payment is made, we process refunds accordingly.

Refund Process

  • Refund Method: If we cannot deliver a product, refunds will be issued to the original payment method (bKash, Nagad, Rocket, card, etc.).
  • Refund Time: Refunds typically take 7–10 business days after confirmation. If not received, please contact us.
  • Notification: Customers will be notified via SMS, call, or email. If no refund is received within 3 days of notification, you must contact us.
  • Complaint: If not refunded within 7–10 working days, contact us via live chat or email at detanup1@gmail.com.

Refundable Situations

  • Order canceled before delivery — full refund.
  • Delivery failed or returned — full refund.
  • Extra payment made — difference refunded.
  • Technical payment errors — verified and refunded.
  • Product unavailable — refund issued for that product.
  • Cashback offer canceled — cashback amount deducted before refund.
  • Valid return request — if stock available, replaced; if not, refunded.
  • Only product value refunded — shipping is non-refundable.
  • Physical damage by customer — refund not applicable.

Non-Refundable Situations

  • Gift voucher payments — not refundable; usable for next order.
  • Gyankotha balance — not refundable; usable for future purchases.
  • Order paid with Gyankotha balance — refunded to same balance only.
  • Shipping/delivery charges — not refundable.
  • Cash on Delivery method & unpaid — no refund applicable.

Thanks for trusting Gyankotha.com — where knowledge speaks.